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Jan Ray B.

Jan Ray B.

Professional Overview

Results-driven professional with over 6 years of combined experience in customer service, sales, technical support, billing, account management, and remote operations. I have worked with major U.S. companies including Comcast, T-Mobile, AT&T, and American Homeshield, where I developed strong communication, problem-solving, retention, and customer relationship skills. I also have experience as a Social Media Editor managing Facebook content and basic graphic editing using Photoshop. Most recently, I worked for 2 years as a Sales Coordinator at Speak English Institute in Dubai, where I handled client inquiries, student coordination, sales support, scheduling, and administrative tasks while maintaining excellent customer satisfaction. This role strengthened my ability to work in fast-paced environments, coordinate with diverse clients, and contribute to business growth. In addition, I have experience working as an Account Executive handling billing for multiple hospitals in the United States in a home-based setup, which enhanced my attention to detail, professionalism, and ability to manage sensitive information accurately. I am highly adaptable, hardworking, and committed to delivering quality results. My background in customer service, sales, online support, and remote work makes me a valuable asset to any team or business. I am eager to contribute my skills, share ideas, and build a long-term working relationship with clients who value reliability, professionalism, and dedication.

🇵🇭Davao City, Philippines$5/hr95% JSSSince Feb 2020

Earnings and projects

MRR
$515

Last 6 months ÷ 2, the fewest it counts (since Sep 2026)

World#76,731 / 412k
🇵🇭Country#15,093 / 56.3k
Revenue, last 30 days
—

Read daily since Nov 3, under 30 days

Total earnings
$1k

Billed in all: $1.1k

World#390,908 / 412k
🇵🇭Country#54,795 / 56.3k
Per project
$1k

$1k in the last 6 months

World#120,759 / 412k
🇵🇭Country#22,227 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$1.1kNothing earned since Nov 3Billed in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1,080$1,100$1,120$1,140Nov 3Nov 5Nov 7

Tracked from Nov 3, 2026.

Skill rankings: Top 15% in Content Editing

Ranked by MRR among everyone on Upwork with the skill.

  1. #14A2Billing60 freelancers · 🇵🇭 #8Top 23%
  2. #67Upselling240 freelancers · 🇵🇭 #27Top 28%
  3. #117Alternative Dispute Resolution316 freelancers · 🇵🇭 #68Top 37%
  4. #189Customer Retention Strategy624 freelancers · 🇵🇭 #57Top 30%
  5. #252Customer Support Plugin944 freelancers · 🇵🇭 #141Top 27%
  6. #354Order Management1,128 freelancers · 🇵🇭 #189Top 31%
  7. #436Technical Project Management1,684 freelancers · 🇵🇭 #134Top 26%
  8. #568Content Editing3,676 freelancers · 🇵🇭 #77Top 15%