Jan Ray B.
Professional Overview
Results-driven professional with over 6 years of combined experience in customer service, sales, technical support, billing, account management, and remote operations. I have worked with major U.S. companies including Comcast, T-Mobile, AT&T, and American Homeshield, where I developed strong communication, problem-solving, retention, and customer relationship skills. I also have experience as a Social Media Editor managing Facebook content and basic graphic editing using Photoshop. Most recently, I worked for 2 years as a Sales Coordinator at Speak English Institute in Dubai, where I handled client inquiries, student coordination, sales support, scheduling, and administrative tasks while maintaining excellent customer satisfaction. This role strengthened my ability to work in fast-paced environments, coordinate with diverse clients, and contribute to business growth. In addition, I have experience working as an Account Executive handling billing for multiple hospitals in the United States in a home-based setup, which enhanced my attention to detail, professionalism, and ability to manage sensitive information accurately. I am highly adaptable, hardworking, and committed to delivering quality results. My background in customer service, sales, online support, and remote work makes me a valuable asset to any team or business. I am eager to contribute my skills, share ideas, and build a long-term working relationship with clients who value reliability, professionalism, and dedication.
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Sep 2026)
Read daily since Nov 3, under 30 days
Billed in all: $1,105$1.1k
$1k in the last 6 months
Earnings, last 30 days
Tracked from Nov 3, 2026.
Skill rankings: Top 15% in Content Editing
Ranked by MRR among everyone on Upwork with the skill.
- #14A2Billing60 freelancers · 🇵🇭 #8Top 23%🇵🇭#8 of 24
- #67Upselling240 freelancers · 🇵🇭 #27Top 28%🇵🇭#27 of 104
- #117Alternative Dispute Resolution316 freelancers · 🇵🇭 #68Top 37%🇵🇭#68 of 164
- #189Customer Retention Strategy624 freelancers · 🇵🇭 #57Top 30%🇵🇭#57 of 156
- #252Customer Support Plugin944 freelancers · 🇵🇭 #141Top 27%🇵🇭#141 of 467
- #354Order Management1,128 freelancers · 🇵🇭 #189Top 31%🇵🇭#189 of 562
- #436Technical Project Management1,684 freelancers · 🇵🇭 #134Top 26%🇵🇭#134 of 394
- #568Content Editing3,676 freelancers · 🇵🇭 #77Top 15%🇵🇭#77 of 313