Shahjehan A.

Level 1/2 Technical Support Specialist | Customer Success Specialist

Education: Computer Science & Engineering Expertise: Technical Support | Product Management | Customer Success | IT Support Experience: 7+ years - Tech Support: Level 1/2 Technical support for SAAS Mobile/ Web apps - Product Management: Managing SAAS products built on iOS/ macOS Platforms Here are some of my skills: Able to handle the training of AI Chatbots Able to create the conversational flow of AI chatbots Able to analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Office 365 platforms. Able to set up the QA process and the smoke testing process Able to design and implement internal training documents Able to design and implement How-To docs and user manuals for clients. Dealing effectively with users in resolving technical issues and questions Test, troubleshoot, and work independently to resolve both customer issues and problems Maintaining the corporate email system, including account management and email archival Researching, analyzing, and implementing patches and upgrades to fix operating system problems or vulnerabilities Evaluates new products and services Onboarding Client Product Demos Client Training Client Onboarding Assistance Client Retainment I am available Monday through Saturday, 9 am to 6 pm PST. Thank You!