Gorby Paulo G.

Collection, Quality Assurance, and Customer Service professional with 10 years of experience bridging financial accuracy and exceptional client support. Skilled at managing high-stakes financial disputes, de-escalating conflicts with empathy, and improving cash flow while maintaining strong client relationships. Admin Assistant - Experienced in property management administration, pairing meticulous auditing with proactive relationship management to ensure compliance and a premium resident experience. Why Choose Me: Proven track record of compliance and results in financial services - Certified with Cert III in Financial Services (TAFE). Strong ability to de-escalate conflicts, negotiate effectively, and maintain a premium client experience. Deep understanding of the full tenant/property management cycle, from application to move-out, ensuring smooth operations and positive resident experiences. Using Salesforce, Intercom, Basecamp, and SharePoint. I am happy to help you with debt recovery, customer service, and property management support. Let's have a chat!📤