Winniefred A.

Hi, I’m Winniefred, a Customer Success Manager who helps SaaS companies turn new signups into onboarded, engaged, long-term customers. I own the customer journey from the first onboarding call through renewal: getting users to value fast, building the relationships that keep them, spotting churn risk before it becomes a cancellation, and surfacing the upsell moments that grow accounts. Because I also come from a project management background, I bring structure to the messy parts of CS, this means clean onboarding workflows, organized handoffs, and processes that scale as the customer base grows. What I do for clients: ▪ Onboarding: I design and run onboarding that gets customers to first value quickly and reduces early drop-off ▪ Retention: I build proactive relationships, monitor account health, and step in before customers churn ▪ Growth: I identify upsell and renewal opportunities inside existing accounts ▪ Support: I resolve issues and act as the bridge between customers and internal product/engineering teams ▪ Process: I bring project-management discipline to CS workflows so nothing falls through the cracks Tools: HubSpot ▪ Intercom ▪ Zendesk ▪ Gainsight ▪ ClickUp ▪ Asana ▪ Jira ▪ Notion ▪ Canva ▪ Google Workspace If you need someone to own onboarding, keep your customers happy, and turn retention into growth, let’s get in touch!