Syeda Nisat A.
Upwork Certified- E. Com Customer Support & Dispute Resolution Expert
💎 Helping E-commerce Brands Scale with Smart Customer Support, AI Automation & Business Operations Hi, I’m Syeda — a dedicated E-commerce Operations Specialist with 6+ years of experience helping online businesses deliver exceptional customer experiences and streamline daily operations. 📌 What I Bring to Your Business: ✅ 23,000+ Hours of Proven Upwork Experience ✅ 155+ Successfully Completed Projects ✅ Strong Communication & Problem-Solving Skills ✅ AI-Assisted Workflow & Support Optimization ━━━━━━━━━━━━━━━ 🛍️ E-commerce Customer Support ━━━━━━━━━━━━━━━ I provide professional customer support for: • Shopify Stores • Amazon • Etsy • AliExpress • Dropshipping Businesses • Custom E-commerce Websites 🔹 Support Channels: ✔ Email Support ✔ Live Chat ✔ Social Media Support ✔ Ticket Management ✔ Inbox Handling ✔ Order Tracking ✔ Returns & Refunds ✔ Customer Satisfaction Management 🛠 Tools & Platforms: Zendesk • Gorgias • Freshdesk • HubSpot • Tidio • Outlook • LiveChat • Slack • Notion • Google Workspace ━━━━━━━━━━━━━━━ 🤖 AI-Powered Support & Automation ━━━━━━━━━━━━━━━ I help businesses reduce workload and improve response time using AI tools and smart workflows. ✅ AI-assisted customer support ✅ ChatGPT for customer communication ✅ AI-generated FAQ & help center creation ✅ SOP & workflow documentation ✅ Prompt-based support templates ✅ AI-enhanced email responses ✅ CRM organization & automation ✅ Knowledge base management ━━━━━━━━━━━━━━━ 🔥 Dispute & Chargeback Management ━━━━━━━━━━━━━━━ Experienced in handling: 🛡 Klarna Disputes 🛡 PayPal Chargebacks 🛡 Shopify Payment Disputes ✔ Professional evidence submission ✔ High-quality response writing ✔ Revenue loss minimization ━━━━━━━━━━━━━━━ 🌟 Why Clients Choose Me ━━━━━━━━━━━━━━━ ✔ Fast Learner ✔ Reliable & Detail-Oriented ✔ Excellent Communication ✔ Long-Term Support Mindset ✔ AI + Human Efficiency Combination ✔ Business Growth Focused I believe great customer support builds loyal customers and long-term business success. Let’s work together to grow your business efficiently 🚀 Best Regards, Syeda