Kervens T.

🚀 Top Rated Plus | Multilingual Customer Support Specialist with SaaS - Ecommerce - Healthcare - Real Estate| Ai Trainer | Operations Supervisor | English • Spanish • French • Haitian Creole| Translator| Interpreter Are you looking for a reliable professional to manage customer support, optimize operations, and deliver exceptional multilingual communication? I'm a Top Rated Plus freelancer with a 100% Job Success Score and 9+ years of experience helping businesses improve customer satisfaction, streamline operations, and support clients across global markets. I specialize in E-commerce - Healthcare - Real Estate Customer Support Management, B2B/B2C SaaS customer success, Onboarding, Operations Coordination, Quality Assurance, Account Management, Project Coordination, Virtual Assistance, Translation, Interpretation, Localization, and Administrative Support in English, Spanish, French, and Haitian Creole. I have successfully partnered with companies in healthcare, legal, education, nonprofit, technology, real estate, and professional services, delivering responsive customer support, efficient workflows, and high-quality language solutions. 🚀 Services I Offer 📞 Customer Support & Operations SAAS ✔ Customer Support Management B2B/ B2C ✔ Operations Coordination ✔ Account & Client Relationship Management ✔ Project Coordination ✔ Email, Live Chat & Phone Support Ecommerce ✔ CRM Management (HubSpot, Salesforce, Zendesk, Intercom) ✔ Client Onboarding ✔ Lead Generation & Follow-ups ✔ Scheduling & Calendar Management Healthcare/ Mental Health ✔ Administrative Support ✔ Data Entry ✔ Intake Specialist 🌍 Translation & Interpretation ✔ English ↔ Spanish ✔ English ↔ French ✔ English ↔ Haitian Creole ✔ French ↔ Spanish ✔ Haitian Creole ↔ French ✔ Haitian Creole ↔ Spanish ✔ Website & App Localization ✔ Marketing Transcreation ✔ Medical Translation ✔ Legal Translation ✔ Business & Technical Translation ✔ Simultaneous & Consecutive Interpretation ✔ Proofreading & Transcription 🤖 AI & Language Services ✔ AI Data Annotation ✔ Linguistic Quality Assurance (QA) ✔ Multilingual Dataset Review ✔ NLP & Machine Learning Language Support 💻 Software & Platforms 🔹 HubSpot • Salesforce • Zendesk • Intercom • Slack • Trello • Calendly • Stripe • Crisp • Smartlead AI • Jotform • TherapyIQ • ICANotes • Office Ally • Availity • ProviderConnect • Headway • Carelon Behavioral Health, ChatGPT, Claude, NextGen 💼 Professional Experience ✔ Customer Support Manager ✔ Operations Manager ✔ Account Manager ✔ Project Coordinator ✔ International Relations Manager ✔ Quality Assurance Auditor ✔ Trainer & Team Lead ✔ Medical Assistant ✔ Intake Specialist Why Clients Choose Me ⭐ Top Rated Plus Freelancer ⭐ 100% Job Success Score ⭐ 9+ Years of Professional Experience ⭐ Fluent in English, Spanish, French & Haitian Creole ⭐ Proven Leadership Managing Customer Support Teams ⭐ Strong Operations, CRM & Project Management Expertise ⭐ Detail-Oriented, Organized & Proactive ⭐ Fast Communication & Reliable Turnaround ⭐ Long-Term Partnership Mindset Whether you need a Customer Support Manager, Operations Manager, Project Coordinator, Virtual Assistant, Account Manager, Translator, Interpreter, or a Multilingual Operations Professional, I'm ready to help your business deliver outstanding customer experiences and achieve sustainable growth. Let's work together!