Michael Angelo B.

Virtual Legal Assistant, Appointment Setter, Customer Service

💼 Virtual Legal Assistant & Administrative Specialist With over 4 years of experience as a Virtual Legal Assistant supporting California and Texas attorneys, and 6+ years in client relations within the contact center industry, I help law firms streamline operations, improve client communication, and increase efficiency. I specialize in legal administration, case management, and AI-powered CRM automation. I build and optimize workflows inside Clio Grow, Clio Manage, Smart Advocate, and Lawcus, including automated intake pipelines, follow-up sequences, document generation, and lead tracking systems. Core Skills & Tools: • CRM & Case Management: Clio Grow, Clio Manage, Smart Advocate, Lawcus • AI & Automation: Workflow automation, intake forms, email and SMS sequences, process optimization • Document & eSignature: Zoho, Adobe, DocuSign, DigiSigner • Communication & Collaboration: SharePoint, Slack, MS Teams, Outlook, Gmail, Calendly • VoIP Systems: OpenPhone/Quo, RingCentral I manage high-volume client communications, calendar systems, document collection, and follow-ups while maintaining professionalism and confidentiality. I am proactive, detail-oriented, and systems-driven. I do not just assist, I improve workflows and create smarter, automated processes that save time and increase firm productivity.