Jorge Ivan E.

Hello, I'm a bilingual (English C1 – Spanish Native) Sales and Legal Intake Specialist with more than five years of experience supporting U.S.-based companies in immigration law, personal injury, real estate, and customer service. My background combines high-volume sales, cold calling, lead qualification, and client intake. I've handled both inbound and outbound calls, qualified prospective clients, scheduled consultations, documented cases in CRMs, and maintained professional communication with individuals facing sensitive legal situations. In addition to my sales experience, I have an academic specialization in Andragogy (Adult Learning) and worked as a trainer in the BPO industry, helping improve customer service performance and communication skills. This experience strengthened my ability to build rapport quickly, follow structured processes, and deliver a professional client experience. I'm reliable, goal-oriented, and comfortable working independently or as part of a remote team. I learn new systems quickly and have experience using platforms such as GoHighLevel, HubSpot, Clio, RingCentral, Outlook, Microsoft Teams, CallTools, Mojo Dialer, BatchDialer, Zoho, Lawmatics.