Keziah G.

Hi client! My name is Keziah, I am known as a quick learner with a good sense of initiative who can work with minimal supervision. But these are the traits or work ethics I emphasize the most when working; INTEGRITY, CREATIVITY, and a GROWTH MINDSET. I am an expert in: •Handling Team Members •Critical Thinking for the Team • Insurance Verification • Data Entry • Data Extraction and Reporting • Customer Service • Call Handling • Patient Account Maintenance • Medical Procedural Terminology •HIPAA Trained and Compliant •Handling of Patient Information •Updating Coverage Table •Creating Full Benefits Breakdown of the Patient's Insurance • Canva, Google Sheets, MS Word, PowerPoint, Gmail Apps, and MS Excel • Zoho CRM, RCM, PMS (Practice Management Setup), • Slack, Vonage, Perimeter81, Splashtop, Sling, Hubstaff •Dialpad, Vonage, Calltools and Telesero • PMS like Dentrix, Open Dental, Winoms and Eaglesoft Accountable for: •Accountable for reaching the phase's KPI of 100% accuracy of all breakdowns done •Accountable for the development/improvement of the phase •Accountable for implementing the right projects and platforms •Accountable for ensuring the VOI-to-office relationship is outstanding •Accountable for having all team members embody our Core Values •Accountable for addressing all offices concerns on VOI related issues •Accountable for refreshing or retraining all team members to keep reaching KPI •Accountable for all team members having Coaching and Accountability meetings (Manager to TLs and TLs to Team members) Daily Goal: •Making sure that all the offices are covered •Making sure that all issues or concerns from offices and other phases are handled Weekly Goal •Making sure to have an update for the administration •Making sure that Coaching/Accountability/is being done (Manager to TL and TL to Team members) •Making sure that VOI Management Calibration meetings are being done Responsibility: •Responsible for Coaching and developing team leaders so they can handle their respective teams •Responsible for calibrating with the team leaders for all updates ensuring the protocol and process is being done accordingly •Responsible for coordinating/collaborating with other phases to have better synchronization, (by creating protocols and processes to help RCM be more efficient support to all offices) •Responsible for helping the team leaders analyze and create a much more structured coaching/accountability log for all team members ensuring the KPIs are met. If you consider my skills and qualities beneficial for your growing business then send me an invite!