Catherine E.

Hi there, glad you’re here If you’re looking for someone who can step in, figure things out quickly, and make your business run smoother without constant direction, we’ll get along great. I’m Catherine, a native English speaker (raised in Tampa, Florida for 17 years) and fully bilingual in Spanish. I’m an Operations Specialist, Real Estate Transaction Coordinator, Marketing Strategist, Healthcare Administrator, and Business Support Professional with 15+ years of experience supporting and scaling businesses. I’m outgoing, easy to work with, and a natural problem-solver. I don’t just complete tasks; I take ownership, improve processes, and help you stay focused on growth. Whether it’s managing operations, closing transactions, generating leads, or supporting patients and clients, I bring structure, clarity, and results. What I Can Help You With: ⭐Real Estate (Full Support — From Lead to Closing) I manage the entire process so you can focus on closing and scaling: -Transaction coordination (contract to close) -Drafting contracts, addendums, and disclosures -MLS listings (FL, NY, CA, GA & more) -CMAs, property research & deal analysis -Lead follow-up, nurturing & CRM management -Wholesale support (acquisitions & dispositions) -Tenant screening, leasing & property management -Airbnb management (guest communication, scheduling, operations) -Coordination with title companies, lenders, attorneys, agents, buyers & sellers ⭐Loan Processing & Lending Support -Loan processing assistance & file management -Document collection & compliance review -Communication with lenders & borrowers -Knowledge of: FHA, VA, DSCR, conventional, and Hard Money loans -Keeping deals organized and moving efficiently ⭐Legal & Probate Support -Probate case assistance & follow-ups -Document preparation & organization -LLC formation support -Drafting and organizing business/legal documentation (support level) -Coordination with attorneys and clients ⭐Healthcare Administration Detail-oriented, compassionate, and reliable support for medical offices: -Patient scheduling & appointment coordination -Medical records management & data accuracy -Insurance verification & handling ineligible cases -Inbound & outbound patient communication -Supporting administrative workflows to ensure smooth daily operations ⭐Marketing, Social Media & Lead Generation I help you not only generate leads but also convert them: -Facebook & Google Ads (lead generation campaigns) -Social media management (Instagram, Facebook, LinkedIn, TikTok, Google Business) -Content creation (posts, captions, branding) -Email marketing & drip campaigns -CRM setup, automations, funnels & landing pages -Lead nurturing systems and follow-ups I’ve helped real estate professionals and businesses build consistent pipelines and scale their operations. ⭐BPO Management | QA | Team Leadership -Managed and supervised 30+ agents -Quality assurance & call auditing -Training, onboarding & performance tracking -KPI monitoring & productivity improvement -Customer service & escalation handling ⭐Virtual Assistance & Business Operations I keep everything organized behind the scenes: -Inbox & calendar management -Appointment setting & follow-ups -CRM systems (kvCORE, Podio, Follow Up Boss, Chime, Realvolve, GoHighLevel & more) -Data management, reporting & database organization -QuickBooks support (invoicing, tracking, organization) -Project management (ClickUp, Asana, Notion, etc.) -Workflow creation & process optimization ⭐Personal / Executive Assistant Support Whether you're scaling or just getting started, I can support your day-to-day: -Flight booking & travel coordination -Hotel reservations & itinerary planning -Calendar & schedule management -Email and communication handling -Research & administrative support -General personal assistance ⭐Why Clients Choose to Work With Me ⭐ -I think like an owner, not just an assistant -Proactive and solution-oriented -Strong attention to detail and organization -Excellent communication (English & Spanish) -Reliable, adaptable, and easy to work with Let’s Work Together! Whether you’re an experienced professional ready to scale or just getting started and need reliable support, I can step in and help you move faster with less stress. Send me a message and tell me what you need. I’ll find a way to make it happen.