Thanh T.

I help founders and growing businesses fix operations that have outgrown their systems. When projects start slipping, communication becomes fragmented, customer support falls behind, or your team spends more time coordinating than executing, I identify the real bottleneck and build systems that remove it - not just another workaround. Over the past 7+ years, I've helped more than 50 businesses improve operations, coordinate remote teams across 10+ countries, and deliver projects spanning engineering, manufacturing, customer support, and business operations. I don't work as a traditional Virtual Assistant. I work as an Operations Partner. Someone who takes ownership of operations, improves workflows, coordinates teams, and builds systems that continue creating value long after the immediate problem has been solved. My goal is simple: Leave your business operating better than when I found it. Where I create the most value - Operations Management - Business Operations - Workflow Optimization - Business Process Improvement - SOP Development & Documentation - Process Mapping - KPI Dashboards & Performance Reporting - Project Management - Project Planning & Execution - ClickUp, Mondaycom, Notion & Asana - Task & Resource Management - Cross-functional Team Coordination - Timeline, Risk & Dependency Management - Customer Support Operations - Customer Support Workflow Design - Knowledge Base & SOP Creation - CRM Administration - Vendor & Supplier Coordination - QA & Performance Monitoring - AI & Process Automation - AI Workflow Design - AI-assisted Operations - Process Automation - Knowledge Management - Research & Business Analysis Example: Solving the bottleneck instead of treating the symptom A client was overwhelmed by repetitive customer support tickets and planned to solve the problem by introducing more AI. Instead of automating everything, I mapped the entire workflow to identify where time was actually being lost. The bottleneck wasn't the support team. It was ticket classification and routing. I designed an AI-assisted triage system that automatically categorized and routed incoming requests while keeping every customer interaction entirely human. The result was faster response times, reduced manual workload, better workload distribution, and a stronger customer experience. AI didn't replace the team. It removed the repetitive work so the team could focus on the conversations that required human judgment. That's how I approach operations: Fix the process first. Apply technology second. Why clients hire me Businesses rarely struggle because people aren't working hard enough. They struggle because the system around those people isn't working. That's the system I focus on improving. Whenever I join a business, I ask questions like: - Why is this taking so long? - Where is the real bottleneck? - Which work can be standardized? - What should be automated? - What still requires human judgment? My engineering background taught me structured problem solving. My operations experience taught me how to turn those solutions into practical workflows that teams actually follow. Clients value me because I communicate clearly, take ownership without constant supervision, and focus on building systems that continue working as the business grows. We might be a good fit if... - Projects keep slipping despite everyone's best efforts. - Your team spends more time coordinating than executing. - Customer support is becoming difficult to manage. - Important processes only exist in people's heads. - You're implementing AI but not seeing meaningful operational improvements. - Your business has grown faster than your internal systems. If any of those sound familiar, I'd be happy to help you build operations that are simpler, more scalable, and easier to manage.