Lambert T.

Looking for a technical systems expert, a meticulous QA tester, a transcriber, and a high-fidelity native voice data specialist? Let's collaborate. I am a multifaceted technology professional with a proven track record as a Level 2 Technical Support Engineer and an expanded specialization in Voice AI dataset development. I combine rigorous enterprise IT infrastructure management with linguistic precision to support both modern cloud environments and cutting-edge machine learning pipelines. Unlike traditional general freelancers, my engineering background means I deeply understand the strict constraints of data ingestion and system infrastructure: I don't just solve isolated issues or record audio; I engineer structural, secure solutions that reduce operational friction and speed up digital deployment under strict SLAs. - Transcription - Translation - IT troubleshooting skills - Virtual Assistant - Customer Support - Product Description - Data Collection - Surveys - Data entry - Captioning Here is how I drive value to your projects: 🎙️ 1. Voice AI Training & High-Fidelity Language Data I support the advancement of speech recognition, acoustic modeling, and LLM evaluations through professional voice collection and localized data annotation. • Vocal Capabilities: Native Kinyarwanda speaker, fluent in Kirundi, and highly proficient in Non-Native English. • Proven AI Experience: Successfully delivered high-fidelity voice data for AI training, handled structured scripted reading, and natural unscripted dialogue modeling. • Technical Audio Hygiene: I understand the strict requirements of machine learning datasets, consistently delivering clean, unprocessed, and distortion-free audio files entirely free of background noise or clipping. • Translation & Transcription: High-accuracy English ↔ Kinyarwanda translation, localized transcription (clean/full verbatim), timestamping, and multi-speaker labeling. 🛠️ 2. IT Support, Security & Cloud Administration I keep your digital operations secure, compliant, and running with zero downtime. • Microsoft 365 Ecosystem: Advanced administration of Exchange Online, Teams automation (Power Automate setup), SharePoint, Azure Active Directory (Entra ID), and user identity lifecycles. • Identity & Access Management: SCIM provisioning/deprovisioning, MFA configuration, account auditing, and troubleshooting account suspensions. • Help Desk & Remote Engineering: Tier 2 technical diagnostics, macOS permissions/photos library lock resolution, network connectivity, and cross-platform remote support. 🧪 3. QA Testing & Product Quality I safeguard your user experience by tracking down functional bugs and performance bottlenecks before launch. • Testing Execution: Desktop beta application testing, manual exploratory testing, usability, and cross-browser functional testing. 🛠️ Technical Stack & Tools • Help Desk & Tracking: ServiceNow • Zendesk • Jira • ConnectWise • Freshdesk • Audio & Data: Audacity • Format Factory • Data Annotation platforms • Transcription/Validation engines 🚀 Why Clients Work With Me • AI-Ready Insights: I don't just record or translate language data; my technical background ensures I understand the underlying system constraints and structure required for automated data processing. • Security First: Deep familiarity with access controls and compliance means your proprietary datasets, audio assets, and corporate tenants remain strictly confidential. • Detail-Driven Execution: The diagnostic mindset I use to hunt down IT errors is the exact same precision I apply to catching QA software bugs and proofreading language transcripts. Let’s streamline your cloud infrastructure, polish your applications, or train your next AI model. Click the "Invite" button at the top right of this page, and let's get to work! I’m a native Kinyarwanda speaker and experienced transcriptionist, translator, and AI data specialist with a strong focus on accuracy, language quality, and attention to detail. I help clients improve AI models through high-quality transcription, audio segmentation, transcript correction, linguistic annotation, and AI data evaluation. I also work with English and Kirundi, supporting multilingual projects that require reliable language understanding and consistent quality. **My services include:** - Kinyarwanda and Kirundi transcription, translation, and proofreading - Audio transcription review and correction - Audio segmentation and timestamp alignment - AI data annotation and model training support - Speech recognition evaluation and quali • AI Voice Training • Speech Recognition • Kinyarwanda Translation • Kirundi Transcription • Microsoft 365 Administration • Identity Lifecycle Management (SCIM) • Power Automate • Software QA Testing • Desktop Application Testing