Lambert T.

Senior IT Support Engineer | QA Tester | Transcriptionist.

Level 2 IT Support Engineer | Microsoft 365 | QA Tester | Transcription & Translation Need reliable technical support, quality assurance testing, or accurate transcription services? You're in the right place. I am a Level 2 Technical Support Engineer with experience supporting Microsoft 365 environments, troubleshooting user issues, managing identity and access, and delivering excellent customer support in SLA-driven environments. #Feel free to send an invitation or message to discuss your project. Alongside IT support, I provide Manual QA Testing, Transcription, Translation, and Virtual Assistance services for businesses that need dependable, detail-oriented support. #Feel free to send an invitation or message to discuss your project. ## IT Support & Help Desk • Microsoft 365 (Outlook, Exchange Online, Teams, SharePoint) • User onboarding and offboarding • MFA and authentication troubleshooting • Windows support and troubleshooting • VPN and remote connectivity issues • Ticket management and customer support • Account administration and permissions management #Feel free to send an invitation or message to discuss your project. ## Security & Compliance • SCIM provisioning and deprovisioning • Identity lifecycle management • Access control administration • User account audits • Security best practices and compliance support #Feel free to send an invitation or message to discuss your project. ## QA Testing • Manual Testing • Exploratory Testing • Test Case Creation & Execution • Bug Reporting and Verification • Mobile App Testing (iOS & Android) • Web Application Testing • Usability and Functional Testing #Feel free to send an invitation or message to discuss your project. ## Transcription & Translation • Audio and Video Transcription • Clean Verbatim & Full Verbatim • English ↔ Kinyarwanda Translation • Subtitle Review and Formatting • Speaker Labeling and Timestamping • Transcript Proofreading and Quality Assurance #Feel free to send an invitation or message to discuss your project. ## Virtual Assistance & Administrative Support • Data Entry and Data Management • Web Research • Email Management • Documentation and Reporting • CRM Updates • Administrative Support #Feel free to send an invitation or message to discuss your project. ## Tools ServiceNow • Zendesk • Jira • ConnectWise • Freshdesk Microsoft 365 Admin Center • TeamViewer • AnyDesk Google Workspace • Microsoft Office • Notion #Feel free to send an invitation or message to discuss your project. ## Why Clients Work With Me ✔ Strong technical troubleshooting skills ✔ Excellent written and verbal communication ✔ Fast response times ✔ Accurate and detail-oriented work ✔ Experience in customer-facing support environments ✔ Reliable delivery and professionalism Whether you need IT support, QA testing, transcription, translation, or administrative assistance, I am committed to delivering high-quality results and outstanding service. #Feel free to send an invitation or message to discuss your project. Lambert TUYISHIMIRE