Chichi A.

Top Rated Plus operations manager helping agencies and e-commerce businesses run smoothly behind the scenes. Focused on client delivery, projects, customer operations and the systems that connect them. 80+ completed jobs | 60+ client reviews | Operations, Project Management, Client Success, AI Automation RESULTS I'VE DELIVERED → Lifted a UK home brand's Trustpilot rating from 3.4 to a steady 4.5 by managing its customer service operations → Social content reaching around 15 million combined views → Coordinated fulfilment across five 3PLs on Fulfil ERP, with an AI agent I built that flags orders two days before their SLA deadline → Led a helpdesk migration where AI now handles about 90% of customer messages and calls, giving agents back around 70% of their time → Managed nearly 20 client accounts at a digital marketing agency with high retention and no client left unanswered WHAT I DO - Client Success & Account Management: Relationships, expectations, escalations and follow-through - Project & Operations Management: Priorities, deadlines and deliverables moving from request to completion without constant chasing - Process & Workflow Improvement: Finding bottlenecks and building systems people actually use E-commerce Operations: Customer support, fulfilment, inventory and Shopify workflows AI & Automation: practical automation with Claude, ChatGPT, Zapier and Make TOOLS ClickUp, Asana, Monday, Notion, Shopify, Gorgias, Freshdesk, Commslayer, Fulfil ERP, GoHighLevel, Google and Microsoft suites WORKING WITH ME You get someone who can step into the operation, understand how everything connects and take ownership of making it work: clear communication, proactive follow-up, and fewer manual tasks. If you need someone to manage the relationship, understand the operation behind it and make sure things get done, let's talk.