Remo B.

​Looking for a reliable professional to handle your international customer support? Let’s talk! ​I am a customer service and tech support specialist with over 6 years of experience delivering high-tier support for global brands like Teleperformance, Meta, and Trendhim. Combining deep technical expertise in electronics with advanced CRM and jewelry e-commerce experience, I help businesses streamline operations and boost customer retention—all fueled by a healthy love for good coffee and a naturally patient, solution-oriented mindset. ​🌍 Multilingual Capabilities: ​Dutch: Native ​English: Fluent / Professional ​Portuguese: Conversational / Intermediate (7 years living in Brazil) ​🛠️ Core Expertise & Tools: ​Technical Support: Smartphone/electronics troubleshooting, hardware/software advice, and complex ticket resolution. ​E-Commerce & CRM: Shopify, BOL, and Meta/Facebook Business platforms (including jewelry & fashion retail workflows). ​Customer Experience: Front-line support, ticket escalation, sales advice, and patient, empathetic customer retention. ​💻 Professional Home Office Setup: ​High-end laptop & dual-monitor workstation ​Premium noise-canceling headphones ​Ultra-fast, stable internet (900 Mbps) ​💼 What I Offer: I am seeking a full-time, long-term partnership with a company that values clear communication and technical competence. I am ready to step in and deliver results from day one. CV and professional references are available upon request