Gökçe D.

Hi! I’m Gökçe – a German-speaking Customer Support Expert and Certified Translator with a strong foundation in e-commerce, virtual assistance, and language services. With native-level German (C2) and advanced English (B2) skills, I specialize in creating smooth customer journeys, managing backend processes, and delivering high-quality translations with precision. What I Bring to the Table 🛎️ Customer Support & E-commerce Expertise With hands-on experience as a Customer Service Supervisor in the e-commerce industry, I’ve handled everything from order tracking and returns to customer inquiries across platforms like: ✅ Shopify ✅ Gorgias ✅ Freshdesk I’ve also worked with Trustpilot feedback to improve service strategies and enhance customer satisfaction. My goal is always to provide timely, helpful, and human support—no matter the channel. 🌍 Certified Translation Services Since 2015, I’ve been providing notarized and certified translations between German, English, and Turkish—especially for legal, official, and commercial documents. Accuracy, confidentiality, and clear communication are at the heart of my work. 🛠️ Skills That Support Your Business ✔ Professional written communication in German, English, and Turkish ✔ Order, return & issue resolution ✔ Customer feedback analysis & improvement strategy ✔ Reliable project coordination & admin support ✔ Legal translation with compliance and quality control Why Me? ✨ Multilingual & Culturally Fluent – Native-level German & Turkish, fluent English ✨ Organized & Detail-Oriented – I take care of the details so you can focus on the big picture ✨ Client-Focused – I believe in proactive communication and solutions ✨ Trusted Experience – From startups to agencies, I’ve helped teams deliver top-tier service If you need someone who can juggle languages, tools, and tasks with ease—let’s chat! I’d love to support your business goals and bring value to your team.