Nicklas E.

Dear Upwork Community, Hi, I'm Nicklas Egner — a multilingual professional with 6+ years of experience specializing in client relationship management, operational support, and customer experience across international markets. Fluent in German, Spanish, Catalan, and English, I bring a strong track record of delivering results in dynamic, remote-first environments. I excel at managing complex workflows, optimizing support processes, handling VIP client relationships, and contributing to operational excellence. My background bridges Customer Experience, Account Management, and Team Support, giving me a versatile skill set for growing companies. ✅ Skilled in managing high-volume client interactions and escalations through CRM platforms (Zendesk, Jira, Slack) across multiple international brands ✅ Specialized in GDPR compliance processes, VIP client handling, Responsible Gambling regulations, and loyalty program management ✅ Skilled in cross-team communication, account management, and project coordination ✅ Thrive in remote, multicultural, and fast-paced work environments Currently, I am expanding my career focus towards Customer Success Management, Project Coordination,Onboarding Specialist or Community Engagement roles, where I can contribute more strategically while continuing to grow and innovate. I am passionate about building strong relationships, enhancing operational efficiency, and creating environments where both clients and teams thrive. Let’s connect if you’re looking for someone who combines patience, operational efficiency, multilingual communication, and a proactive mindset to drive meaningful impact. Tools: Zendesk Slack PIQ Ninox Several Internal Backoffices I am currently located in Barcelona , but I am available at all times!