Muhammad Usman K.

Customer Success Manager | Data Analyst | CRM & Retention Specialist

Hi, I’m Usman, a results-driven Customer Success Manager and Data Analyst with hands-on experience leading teams, improving customer retention, and turning data into clear business decisions. Since 2022, I’ve been working at the intersection of customer experience and data. I don’t just manage support. I optimize the entire customer journey to increase satisfaction, reduce churn, and improve long-term value. Here’s what I can help you with: ✔ Customer Success & Retention Strategies ✔ CRM Management (setup, optimization, workflows) ✔ Data Analysis & Reporting (actionable insights, dashboards) ✔ Customer Support Operations (email, chat, ticket systems) ✔ QA & Performance Management ✔ Team Leadership & Process Improvement I’ve led teams, handled performance calibration, and built structured reporting systems that actually drive decisions, not just sit in spreadsheets. I’m detail-oriented, reliable, and easy to work with. Whether you need someone to manage your customer operations, analyze your data, or improve your processes. I’ve got you covered. Let’s build something that actually works.