Sandra A.

Customer Success Manager & B2B SaaS Sales Closer | Retention + Revenue

Hey, you can call me 𝐒𝐩𝐚𝐫𝐤𝐥𝐞. 💰 $1.2M+ B2B revenue closed | 110%+ quota attainment | 100+ customers onboarded | 92%+ account retention | 4.7-star CSAT | 15,000+ escalations resolved within SLA | 60% cold call conversion rate | 95% CRM accuracy Most businesses treat sales and customer success like two separate departments solving two separate problems. They're not. A customer who churns in month three was usually sold wrong in month one. I work both ends of the pipeline, high-ticket closing and full-cycle account management, so the customers I bring in are the ones who actually stay, adopt the product, and renew. With 7+ years of full-cycle B2B and SaaS experience I have closed over $1.2M in high-ticket revenue, built outbound systems that generate consistent pipeline, and managed customer accounts from onboarding through renewal and expansion. I do not just hand off after the close. I stay in the relationship and make sure the revenue sticks. 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨 𝐛𝐞𝐟𝐨𝐫𝐞 𝐭𝐨𝐮𝐜𝐡𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 𝐨𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: I map three things: where your ideal customers are and what they actually respond to, where deals are being lost before and after the contract is signed, and where customers are dropping off post-onboarding and why. Then I fix both sides simultaneously. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐈'𝐯𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝: ✅ $1.2M+ in B2B revenue closed across SaaS, Real Estate, Health/Wellness, and Service industries ✅ 100+ customers onboarded and guided to full product adoption ✅ 110%+ quota attainment across multiple sales roles ✅ 92%+ account retention and 4.7-star CSAT across managed accounts ✅ Delivered 500 qualified leads in 3 months, contributing to a 20% increase in revenue ✅ Maintained a 50% conversion rate on outbound cold calls ✅ Closed £30,000 in recurring revenue within a single quarter ✅ 23.1% demo-to-close conversion ✅ 15,000+ customer escalations resolved within SLA ✅ 20,000+ leads generated through outbound prospecting ✅ Led a 7-member sales and support team to a 70% performance improvement in 6 months 𝐖𝐡𝐚𝐭 𝐈 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡: On the customer success side: onboarding and implementation design, product adoption tracking, churn reduction and early-risk detection, renewal and expansion conversations, executive business review (EBR) prep and delivery, escalation management, account health monitoring, and customer success playbook creation. On the sales side: high-ticket closing from discovery to signed contract, outbound prospecting across cold call, email, and LinkedIn, objection handling frameworks, consultative product demos, CRM pipeline management, lead qualification, and SDR/BDR coaching and training. 𝐖𝐡𝐲 𝐭𝐡𝐞 𝐜𝐨𝐦𝐛𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐦𝐚𝐭𝐭𝐞𝐫𝐬: A pure closer fills your pipeline and disappears once the ink dries. A pure CSM inherits accounts they had no hand in landing, so they manage problems instead of preventing them. I've closed the deal and then owned the relationship that followed, which means I know what a bad-fit sale looks like before it becomes a churned account, and I know how to build the onboarding motion that turns a good-fit customer into a multi-year one. 𝐌𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: ⚡ Customer onboarding & implementation: smooth activation, faster time-to-value, better first-time user experience ⚡ CRM & lifecycle management: pipeline setup, customer tracking, onboarding workflows (HubSpot, Salesforce, Zoho, etc.) ⚡ Churn reduction and retention strategy: identify at-risk accounts, early intervention, re-engagement plans ⚡ Upsell and expansion: identify growth opportunities, build business cases, expand account value ⚡ Customer success playbooks: onboarding flows, engagement sequences, retention workflows ⚡ High-ticket sales closing: inbound and outbound, discovery to signed contract ⚡ Cold calling and outbound prospecting: script development, objection handling, lead generation ⚡ Escalation management: de-escalation, resolution planning, stakeholder communication 𝐓𝐨𝐨𝐥𝐬: Gainsight, Salesforce, Close CRM, Apollo, Vortex, HubSpot, ChurnZero, Totango, Mixpanel, Zendesk, Intercom, Calendly, GoHighLevel, Slack, Zapier, Google Workspace etc 📩 Send a 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 or hit 𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛 and I'll walk you through exactly how this applies to your business. Talk soon.