Anthony M.

Dedicated technical writer with six years of experience creating documentation across a variety of industries, for audiences ranging from everyday users to highly technical engineers. I specialize in taking complex, feature-rich software and making it clear, accurate, and easy to use, without losing any of its depth. **Documentation I create:** - User guides - Instruction manuals - FAQs - Release notes - Standard operating procedures - Software requirements specifications - Business requirement documents - Use cases, user stories, and epics - API documentation I offer more than writing. With hands-on experience in software engineering, QA and manual testing, I verify that documentation matches how the product actually works, not just how it's supposed to work on paper. I've worked on documentation for: - Accounting software - Manufacturing execution software - Enterprise sales processing software - Mobile apps - Regulated healthcare software. This range across industries means I pick up new, complex software quickly and know how to structure documentation that genuinely reflects how the software works. Beyond individual documents, I design and maintain full documentation systems. I've led a full migration of a legacy help platform to a modern docs-as-code setup consolidating multiple output formats and hundreds of topics into a single, maintainable structure. I also build AI-assisted tooling to automate documentation review, indexing, rebranding, and audit work, so content stays accurate and current as it scales, rather than decaying over time. **Tools and technologies I work with:** MadCap Flare, MadCap Central, Markdown, Git, GitHub, Azure DevOps, SharePoint, Salesforce, Zendesk, Jira, PowerShell. I prioritize understanding the end user's perspective and delivering documentation that drives real customer success. Alongside my technical writing skills, I hold every engagement to a high standard of confidentiality, ethics, integrity, and respect. Feel free to reach out to explore how I can contribute to your project's success. Your journey matters, and I'm here to support it.