Anna B.

√ 11 years of experience in multinational corporations in the following positions: Helpdesk, PMO administrator, HR/Junior Payroll Assistant, Customer Service, working for Polish and French-speaking clients. √ Bachelor's degree in Polish and French philology √The tools I am using: Oracle, E-desk, Wordpress, WooCommerce, Asana, Toggl Track, Outlook, Google Sheets, Onoff, Teams, Zoom, Slack, Whatsapp, √ I took part in Erasmus programs √ 5 years' experience as a Virtual Assistant. I work remotely for Polish and French-speaking clients. √ I support small and medium companies in the following tasks: √ Customer Service √ Video Editor: the tools i'm using: Movavi video editor, Active Presenter, InShot, CapCut √Administration: mail handling, creating databases, internet research, √Translation, proofreading and editing of text FR - PL √Concierge: booking airline tickets, online shopping, keeping calendar, booking hotels, organizing travel, making restaurant reservations. √ In a business relationship, I build a relationship of trust with my clients. I strive to achieve goals, help others and find solutions to problems. I am characterized by optimism. I succeed through simplicity and transparency. √ I am convinced that my extensive experience in customer service and technical skills make me the ideal candidate to support your business as a Virtual Assistant, Customer Service or Technical Support. I've already had the opportunity to work with e-commerce platforms (Shopify, Amazon), which has given me a good knowledge of their functionalities. I'm comfortable managing products, processing orders, updating stock and optimizing product pages to maximize their impact. Telephone answering: I can answer telephone calls in French / Polish, deal with customer inquiries, take messages and route calls to the right people or teams. I am constantly learning and acquiring new skills to keep up with the ever-changing market needs. Write me ✉ to talk about the tasks that prevent you from focusing on what is most important in your business. I will help You!