Emmanuel M.
Bilingual Customer Service
Hola! 👋 I'm Emmanuel — I bridge the gap between English-speaking businesses and their Spanish-speaking customers (and vice versa). Over the past 4+ years, I've supported companies like UniTeller, Crediclub, and Banorte handling high-volume bilingual support (40+ client contacts a day 📞), accounts receivable follow-up, and debt collection. 🗣️ Native Spanish + fluent, clear English 💬 Chat, email & phone support 💰 Accounts receivable / payment follow-up 🖥️ CRM experience (Salesforce) ⚡ Fast learner, reliable, detail-oriented 🕐 Available 12:30pm–5:40pm Mexico Central Time (UTC-6), Mon–Fri — covers US Central/Pacific afternoons and US Eastern evenings. Let's chat about how I can support your team! ✅
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.9k
Billed in all: $2,042$2k
$1.9k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 26% in Mexican Spanish Dialect
Ranked by MRR among everyone on Upwork with the skill.
- #75Mexican Spanish Dialect285 freelancers · 🇲🇽 #54Top 26%🇲🇽#54 of 180
- #239Debt Collection699 freelancers · 🇲🇽 #3Top 34%🇲🇽#3 of 10
- #1,268Accounts Receivable3,593 freelancers · 🇲🇽 #4Top 35%🇲🇽#4 of 11
- #1,857Phone Support5,089 freelancers · 🇲🇽 #24Top 36%🇲🇽#24 of 58
- #2,445Phone Communication6,538 freelancers · 🇲🇽 #58Top 37%🇲🇽#58 of 128
- #4,377Email Communication14,123 freelancers · 🇲🇽 #41Top 31%🇲🇽#41 of 116
- #6,552Customer Support20,101 freelancers · 🇲🇽 #67Top 33%🇲🇽#67 of 183
- #8,506Administrative Support27,851 freelancers · 🇲🇽 #79Top 31%🇲🇽#79 of 234