Dusan G.

I have 4+ years of experience in data management, quality control, and operations support -- working with teams at a major entertainment company. My day-to-day has included managing and validating large client databases, handling ServiceNow tickets, leading a small team of contractors, writing & improving SOPs, and conducting detailed QA for production teams. I'm comfortable working independently across time zones, communicating with senior colleagues, and flagging issues before they become problems. - Precise data validation, research, and formatting - Team coordination and management - ServiceNow ticket handling and workflow support - SOP documentation and process improvement - Clear, low-maintenance communication Tools: Retool, Airtable, Notion, ServiceNow, Excel, Google Sheets, Jira, Slack If you need someone who works clean, meets deadlines without hand-holding, and genuinely improves the processes they touch -- let's talk