Jozef N.

Experienced customer service and sales professional with a background in VIP account management, telecommunication support, and quality/team coaching. I currently manage a portfolio of 200+ VIP players, running retention strategies, bonus/promotion management, and player analysis to drive revenue growth. I've also worked in direct customer service for Amazon.de (in German) and as a marketing consultant, giving me strong experience handling calls, resolving issues, and building customer relationships. Fluent in Albanian, English, German, and Italian, which lets me work confidently across multilingual and international teams. I'm reliable, detail-oriented under pressure, and comfortable with fast-paced, target-driven environments. Also open to smaller quick tasks if you just need fast, dependable support.