Angela L.

I am a professional and highly motivated customer service representative with six years of experience in the customer support field. I have experience with both inbound and outbound calls, emails, and chats, and I have managed: Billing Concerns Financial and Account Statements Disputes and Claims / Returns and Refunds Fraud Detection Sales Recovery Placing, Processing, and Tracking Orders Account/Customer Retention I pay high attention to detail in searching for solutions and resolving customer issues and concerns. With great customer service and communication skills, I provide exceptional customer service experiences. I am proficient in using Zendesk and Salesforce. Additionally, I am capable of adapting to new processes, working effectively with minimal supervision, and I am eager to learn new knowledge and acquire new skills that will help me fulfill the assigned tasks for the role. I am looking forward to meeting you and discussing how I can add value to your company. Thank you!