Jemenah S.

I’m an Online Business Manager and Customer Support Specialist who helps remote businesses stay organized, responsive, and ready to grow. I handle operations, payroll, invoicing, CRM management, and hiring, while keeping clients informed and supported through clear, professional communication. Strengths and skills: Client support and escalations, written communication, payroll and invoicing, recruitment and onboarding, SOP and workflow creation, and SMS and email outreach. I work in Google Workspace, Microsoft Office, Intercom, HubSpot, GoHighLevel, Fieldd, Square Payroll, Monday, Asana, Notion, Canva, ChatGPT, and Claude. Recent projects and accomplishments: Helped select and set up GoHighLevel as a company CRM, including workflows and follow-up messaging Built a payroll tracker and helped launch a new payroll system Created the SOP, workflow, and forms for a fleet invoicing account Restructured and priced a maintenance membership program Wrote a Sales Manual and Training Plan, and recruited sales reps, technicians, and a CRM specialist Led employee engagement programs to reduce turnover in a previous HR role Education: Bachelor of Arts in Psychology, Cum Laude, Tarlac State University; Civil Service Eligible (Honors Graduate). I’m detail-oriented, calm under pressure, and quick to learn new tools. Let’s talk about how I can support your business.