Sheryl Joy B.

Customer Service Representative/ Client Care Specialist

I have good customer service skills. I know how to persuade irate clients. One thing I like the most about myself is that I have long patience with difficult and demanding clients. I can work under pressure. I stay calm in difficult and stressful situations. I am an expert in mentoring newbies and molding them to become better agents. I also know how to tailor fit the client's needs and give them the best solution that I and the company can offer/provide. I love talking to people and helping them with their issues or concerns. It is my satisfaction every time I resolved the clients' concerns and was able to help them in any way I can. Speaking with clients every day improves my communication skills, and my knowledge and I'm learning new things. As a highly-skilled, experienced, and passionate Client Care Specialist and Operations Manager, I am committed to providing excellent customer service, promoting teamwork, set as an example with a positive and supportive attitude, working under pressure, and ensuring efficient operation.