Carly B.

Busy business owners don’t need another task-doer — they need someone who keeps communication clear, clients happy, and operations running smoothly. As a Top Rated Virtual Assistant with 10+ years in customer service, I help businesses manage inboxes, live chat, CRM systems, and day-to-day support so nothing falls through the cracks. Core Areas of Support: • Inbox & Live Chat Management • CRM Systems & Client Follow-Up • Project Coordination & Task Delegation • Customer Support & Client Retention • Social Media Communication & Scheduling I’m proactive, detail-oriented, and known for being the person clients can rely on without micromanaging. My goal is simple: make your workload lighter and your systems stronger. Past Professional Experience: Legal Transcription Customer Service: 10+ years of delivering outstanding customer support across various industries. B2B Sales: 4 years of experience in business-to-business sales, enhancing my communication and negotiation skills. Network Marketing: 2.5 years in the network marketing industry, leveraging social media to build and maintain strong relationships with customers and prospects. Key Skills and Strengths: Exceptional Customer Service Attention to Detail Organizational Skills Quick Learner Self-Motivated Multi-Project Management Proficiency in Microsoft Office Suite Experience with Canva and Adobe Illustrator Excellent Written and Verbal Communication B2B Sales Expertise Typing Speed: 70 WPM Adaptability Leadership Skills CRM Software Proficiency Project Delegation Social Media Management I am a proactive go-getter, always seeking opportunities to expand my expertise and contribute effectively to my clients' success. Let's discuss how I can support your projects and help make your life easier. I look forward to collaborating with you!