Nermin M.

A day is never the same for a customer service rep. Customer Support Email & Phone - Zendesk | Freshdesk | Gorgias | Aircall | ○ resolve customer inquiries & complaints with detailed and keen information ○ explain the manner in an empathetic way, treating them as humans Ecommerce Support - Shopify | Gorgias | Aircall | ○ help ecommerce stores manage their tickets ○ help with investigating refunds and replacements, complaints and returns ○ manage order and shipment status Team Member - Slack | Skype | Gmail ○ train, learn and improve with experience ○ communicate with other team members for support ○ establish a healthy working environment with my peers