Ned P.

Good documentation leaves your team with more time, not less. When users can find answers themselves, everyone wins. Like this: "Got great feedback on the knowledge base and tutorial videos, Gail from [COMPANY] doesn't even want training... Nice work on all the documentation thus far, Ned" Riley L. Head of Implementation @ Zudello I'm a technical writer with 4 years of software experience. I've built a 150+ article knowledge base from scratch, created onboarding materials that replaced most user training, and worked across sales, support, and implementation. I understand what documentation needs to do because I've been the person using it. What I offer: - Building knowledge bases, help centres, and user guides from the ground up (GitBook, Docusaurus, Zendesk, Confluence, and more) - Auditing and improving existing documentation for clarity, accuracy, and consistency - Writing customer-facing guides, internal documentation, release notes, API docs, and more - Creating sales materials and product data sheets that translate technical specs into business value Whether you need someone to create a documentation strategy, or just get in and write some content, I can help. Let's talk.