Julie Ochua O.

Customer Success Manager | Onboarding, Retention, Churn Reduction

I turn subscription customers into long-term revenue, not one-time sales. Over the past 2 years in customer success for SaaS, service-based, and subscription businesses, I've built a reputation for keeping clients past their first renewal and getting them to spend more once they stay. What I deliver: ✅Onboarding & Retention: I own the client journey from kickoff to renewal, designing onboarding flows that get customers to value fast, and building the relationship habits that keep them around. This has cut churn by 22% and strengthened retention across every account I've managed ✅Account Management at Scale: I manage a full book of accounts simultaneously without letting any of them go quiet including enterprise account. Each client gets a clear success plan, regular check-ins, and a documented QBR (Quaterly Business Review). ✅Expansion Revenue: Growth doesn't have to come from new sales. I've converted multiple monthly clients to annual plans, turning existing accounts into a bigger revenue stream. ✅Reporting & Documentation: I prepare and present Quarterly Business Reviews (QBRs) that keep stakeholders aligned on value delivered and future goals, and I document every process so success playbooks are repeatable Tools I work with: Hubsport, Zendesk, Intercom, ChurnZero, Asana, Clickup, Slack, Zoom, Google Meet, Google Docs. If you're looking for someone who can walk in, take ownership of your client base, lower your churn number, and grow your expansion revenue; SEND ME AN INVITE