Genessa Chris M.

I am an operations and dispute management professional with experience in handling payment chargebacks, transaction investigations, and ecommerce support processes. I specialize in reviewing disputes, building evidence-based responses, and improving win rates while maintaining a healthy chargeback ratio. Alongside dispute management, I also have experience in procurement-related functions, including supplier coordination, sourcing support, and managing purchase-related workflows to ensure timely and quality delivery of goods and services. In addition, I have strong experience in operational monitoring, order tracking, and supply chain coordination, ensuring issues are identified early and resolved efficiently. I work well in fast-paced environments, am highly detail-oriented, and can manage multiple stores or workflows independently while maintaining accuracy and accountability.