Michelle K.

Lead, manage, and mentor a team of coaches and virtual assistants to ensure high-quality and efficient program delivery. Oversee daily operations of an online coaching program, managing client interactions and resolving escalations. Develop and implement strategies to enhance client satisfaction, retention, and engagement. Collaborate cross-functionally to align product offerings with client needs and optimize program success. Monitor and report on team performance using data-driven insights through CRM's such as GoHighLevel to improve efficiency. Manage and audit monthly payments and communicate with the sales team regarding client accounts. Utilized softwares such as EasyPay Direct, Shopify, Affirm, Denefits.