Elziady R.

Multilingual AI linguistic specialist, creative writer, and educator with experience in AI training, linguistic quality assurance, translation, transcription, customer support, and multilingual education. Ranked among the top 10% of freelancers on Upwork with a 100% Job Success Score. Seeking opportunities in AI training, linguistic analysis, content creation, quality assurance, and multilingual communication. Outside Upwork, I managed teams through project coordination, QA reviews, performance monitoring, and workflow optimization with 2x efficiency rate. I also have years of experience in monitoring and evaluation of customer interactions for quality and compliance. I assessed agent performance based on established quality standards and KPIs and provided feedback to improve customer service. I had also improved customer retention rates by 15% by addressing customer concerns and reducing cancellations.