Salsabil M.

Customer Support & Technical Support Expert | Bilingual German-English

I have over 4 years of experience working with German-speaking clients, providing support through phone calls, emails, and chat. I am highly flexible, organized, and adept at multitasking, ensuring smooth and efficient communication in all interactions. I also worked with Multinational Organizations like eDreams (via Xceed) and Microsoft (via Concentrix), I’ve mastered the art of resolving diverse challenges. From ensuring hassle-free travel bookings (flights and hotels) to diagnosing and resolving complex issues with Xbox and Microsoft products, I bring expertise, empathy, and efficiency to every interaction—helping businesses build trust, strengthen relationships, and enhance their reputation. My goal is to help you create smooth, efficient support processes that meet your customers’ expectations and beyond. I focus on resolving problems quickly, while ensuring your customers feel heard and valued. ✅ Multilingual Support (German & English): 4+ years of experience delivering high-quality phone, email, and chat support for international clients. ✅ CRM & Communication Tools Expertise: Proficient in Zendesk, Genesys, RingCentral, HelpScout, Freshdesk, Zoho, Salesforce, Intercom, and Shopify—ensuring seamless customer interactions and ticket management. ✅ Tech & Travel Industry Knowledge: Skilled in Amadeus, IBE, Microsoft Dynamics, Sabre, and Galileo for travel bookings; plus hands-on experience with Microsoft 365 troubleshooting (Outlook, Teams, Excel) and Xbox support. ✅ Productivity & Workflow Management: Advanced use of Excel, Google Sheets, Airtable, Notion, and Slack for data organization, reporting, and cross-team collaboration. ✅ Proven Track Record: Supported Microsoft and eDreams projects, managing M365 support, Xbox troubleshooting, billing inquiries, and complex travel bookings. ✅ Client-Focused & Results-Driven: Known for fast response times, empathetic problem-solving, and optimizing workflows to improve customer satisfaction and retention. 💡 Passionate about streamlining processes, improving customer satisfaction & driving business success! Let’s collaborate to make your operations run smoothly. I’m deeply passionate about continuous learning and growth, always seeking new knowledge to enhance both my personal and professional skills. I believe in transparency and the power of psychology in customer service, leveraging insights from neuroscience and behavioral psychology to improve interactions and problem-solving. I’m always exploring new ways to understand people, optimize performance, and drive success. Open to opportunities that foster growth, I thrive in environments where I can help teams reach their full potential. 🚀 📩 Let’s connect!