Norma B.

Title: Experienced Bilingual Translator, Documentation Specialist & Product Review Expert | Former State Trainer Overview: With over 15 years of experience in bilingual translation and a strong background in documentation and data entry, I bring professionalism and precision to each project. As a former Determination Specialist for the CA EDD, I handled comprehensive data entry and interview documentation, often conducting multiple follow-ups with employers and claimants to ensure thorough record-keeping. My role as a trainer for the CA EDD allowed me to create and teach training programs for new and seasoned employees alike, mentoring colleagues who needed additional support to excel in their roles. Additionally, I’ve successfully completed product review projects on Upwork, delivering detailed and engaging reviews that highlight key features and benefits, enhancing client satisfaction and brand credibility. Skills: • Data Entry & Documentation: Extensive experience in data entry, documentation, and tracking multiple correspondences. • Training & Mentorship: Created and taught training programs; mentored employees for growth and development. • Bilingual Translation (Spanish-English): Specializing in accurate translation for healthcare, government, and customer communications. • Product Reviews: Proven success in crafting compelling, authentic product reviews that resonate with audiences. • Customer Support: Skilled in professional and timely client interactions, including chat and phone support. What I Offer: Clients can expect detail-oriented work, clear communication, and a commitment to high-quality results. I aim to exceed expectations, no matter the complexity of the project. Let’s discuss how I can help you achieve your project goals!