Brittney C.

Fractional COO | DTC & Business Operations | Process Improvement

I'm a fractional COO and operator who builds the systems DTC and growing businesses are missing — SOPs, process improvement, and accountability structures that replace guesswork with a repeatable way of working. I'm not a consultant who hands you a deck and disappears. I implement the systems myself, pressure-test them before handoff, and I'm in it with your team — not standing outside the work, doing it alongside them. I come in when a business has outgrown "figuring it out as we go" but isn't ready for a full-time hire. I audit what's broken, build the fix, stress it under real conditions, train the people who'll run it day to day, and hand over documentation and dashboards so leadership always knows what's done, what's pending, and what's at risk. If something needs fixing at 2am before a launch, I'm the one fixing it, not the one writing a memo about it. Governance & Accountability I own a consultancy under a standing government contract with a public university system, where any department can engage my team for websites, branding, operational efficiency, or L&D work — details of which are confidential. My business is a certified WOSB and EDWOSB through the SBA, Georgia SBSD-certified, and a certified Small Business Enterprise (SBE) with the Metropolitan Water District of Southern California, recognized by the Port of Long Beach, San Diego County Water Authority, LAUSD, and LA Community College District. Where I create impact: - Operations & Process Improvement — auditing workflows myself, building SOPs/SLAs, and closing the gaps that slow a business down - Customer Success & Learning Operations — standing up CS departments and LMS-based customer education programs from the ground up - Executive Reporting & KPI Dashboards — giving leadership a single source of truth instead of scattered updates - eCommerce & Digital Operations — CMS, launch coordination, and QA that keeps digital storefronts running without dropped threads - Cross-functional Project Execution — coordinating product, engineering, sales, and leadership so initiatives actually ship I typically work a minimum of 15 hours a week per client, scaling up as needed, sometimes with a contractor supporting me — delivering the operational output of a small ops team without you having to hire one. Good Fit: DTC and growing businesses ready to scale past founder-led chaos; SaaS and education companies needing customer success or learning infrastructure built from scratch; government and enterprise clients needing a certified small business vendor who can operate at full scope. Not a Fit: Companies that want a strategy deck and a handoff, one-off task work with no system behind it, unfunded pre-revenue startups looking for free strategy calls, or projects where nobody on the client side owns follow-through once the work is handed off. Why Clients Hire Me: - I build the system myself — SOPs, dashboards, and documentation that outlast the engagement, not a slide deck someone else has to implement - Certified WOSB, EDWOSB, Georgia SBSD, and California SBE — vetted to operate at government and enterprise scale - I go find the answer when I don't already know your industry, rather than guessing - Tactical and step-by-step — I audit root cause before I touch a fix I've built these systems across SaaS, DTC, financial technology, and education businesses — take a look at the case studies in my portfolio for the specifics.