Dossou P.

Customer Support Specialist | E-commerce & Shopify VA

Hello and welcome, I am a Customer Service Specialist and Virtual Assistant with over 4 years of experience, helping businesses deliver exceptional customer experiences and improve customer satisfaction across multiple channels. I specialize in fast, professional, and empathetic customer support through chat, email, and phone calls, ensuring every customer feels heard, valued, and supported. 💬 Customer Service Expertise Live chat support (real-time customer assistance) Email support (inquiries, complaints, follow-ups) Phone support / inbound & outbound calls Conflict resolution & customer retention Handling high-volume customer interactions 🛍️ Shopify Customer Support Specialist I have strong experience working with Shopify stores, including: Order tracking & fulfillment support Refunds, returns & exchanges management Subscription management Customer complaints & dispute resolution Using Shopify apps and admin tools 🗣️ Bilingual Communication (English & French) Fluent in both languages, ensuring smooth communication with international customers and teams. 🧰 Tools & Platforms I Use Daily Zendesk Shopify Admin Salesforce Slack Titan CRM & ticketing systems Helpdesk & live chat tools ⚡ What You Can Expect From Me Quick response time Professional and calm communication Strong problem-solving mindset High customer satisfaction focus Reliability and consistency 📌 My Goal To help your business deliver a 5-star customer experience, increase customer retention, and reduce support workload so you can focus on scaling your business. Let’s work together to elevate your customer support experience 🚀