Melanie M.
Trilingual Customer and Technical Support| Translator| Admin Assis|QA
Trilingual Technical Support and Customer Service Professional with several years of experience in phone, live chat, and email support. Skilled in ticket management, escalations, CRM systems, and delivering high-quality customer experiences. Background includes QA analysis, call evaluations, coaching, technical troubleshooting, and agent training. Experienced in translation and content creation, with strong proficiency in multiple CRM, VoIP, and project management tools including Salesforce, Genesys, Avaya, RingCentral, Zoho, Monday , Hubstaff, and more. Adaptable, tech-savvy, and performance-driven.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.7k
Billed in all: $21,472$21k
$1.7k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 15% in Voice-Over
Ranked by MRR among everyone on Upwork with the skill.
- #36Teaching French146 freelancers · 🇩🇴 #1Top 25%🇩🇴#1 of 3
- #39French to Spanish Translation183 freelancers · 🇩🇴 #4Top 21%🇩🇴#4 of 6
- #115Customer Service Chatbot341 freelancers · 🇩🇴 #2Top 34%🇩🇴#2 of 3
- #194Bilingual Education580 freelancers · 🇩🇴 #16Top 33%🇩🇴#16 of 31
- #348Medical Translation1,521 freelancers · 🇩🇴 #7Top 23%🇩🇴#7 of 19
- #753Voice-Over5,092 freelancers · 🇩🇴 #2Top 15%🇩🇴#2 of 10
- #1,903Phone Support5,089 freelancers · 🇩🇴 #65Top 37%🇩🇴#65 of 166
- #2,510Phone Communication6,538 freelancers · 🇩🇴 #100Top 38%🇩🇴#100 of 193