Onoriode Tosan E.
Customer Success Manager & Client Onboarding, Grant/Compliance Officer
Overwhelmed with customer emails, onboarding requests, or support tickets? I help businesses turn chaos into smooth, organized customer experiences. I specialize in handling high-volume customer interactions, managing onboarding processes, and delivering professional, timely support that improves customer satisfaction and retention. With experience supporting multiple organizations and managing high-volume customer interactions, I specialize in ensuring smooth communication, resolving issues, and improving customer satisfaction. CORE COMPETENCE: = Customer Support (Email, Chat & Inbox Management) = Client Onboarding & Application Review = CRM Management (Monday,com & other platforms) = Administrative & Operational Support = Compliance & Documentation Review = Property & Tenant Communication = High-Volume Customer Support I have experience supporting multiple client accounts, handling customer inquiries, and coordinating operations while maintaining professionalism and confidentiality. I consider myself a proactive, detail-oriented, and focused customer support representative on delivering excellent customer experiences that help businesses grow. Let’s work together to improve your customer support operations. Send me a message.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $33,798$34k
$3k in the last 6 months
Across 14 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Know Your Customer
Ranked by MRR among everyone on Upwork with the skill.
- #6Know Your Customer168 freelancers · 🇳🇬 #1Top 4%🇳🇬#1 of 6
- #11Grant Documentation118 freelancers · 🇳🇬 #1Top 9%🇳🇬#1 of 22
- #23Customer Feedback Documentation365 freelancers · 🇳🇬 #3Top 6%🇳🇬#3 of 38
- #56Customer Retention Strategy624 freelancers · 🇳🇬 #5Top 9%🇳🇬#5 of 68
- #81Documentation1,320 freelancers · 🇳🇬 #2Top 6%🇳🇬#2 of 73
- #90Customer Engagement1,530 freelancers · 🇳🇬 #8Top 6%🇳🇬#8 of 124
- #110Compliance1,250 freelancers · 🇳🇬 #1Top 9%🇳🇬#1 of 35
- #110Customer Onboarding1,245 freelancers · 🇳🇬 #12Top 9%🇳🇬#12 of 238