Skip to content
BackNov 7
Onoriode Tosan E.
Upwork badge

Onoriode Tosan E.

Customer Success Manager & Client Onboarding, Grant/Compliance Officer

Overwhelmed with customer emails, onboarding requests, or support tickets? I help businesses turn chaos into smooth, organized customer experiences. I specialize in handling high-volume customer interactions, managing onboarding processes, and delivering professional, timely support that improves customer satisfaction and retention. With experience supporting multiple organizations and managing high-volume customer interactions, I specialize in ensuring smooth communication, resolving issues, and improving customer satisfaction. CORE COMPETENCE: = Customer Support (Email, Chat & Inbox Management) = Client Onboarding & Application Review = CRM Management (Monday,com & other platforms) = Administrative & Operational Support = Compliance & Documentation Review = Property & Tenant Communication = High-Volume Customer Support I have experience supporting multiple client accounts, handling customer inquiries, and coordinating operations while maintaining professionalism and confidentiality. I consider myself a proactive, detail-oriented, and focused customer support representative on delivering excellent customer experiences that help businesses grow. Let’s work together to improve your customer support operations. Send me a message.

🇳🇬Warri, Nigeria$20/hr100% JSS4.69 (7)Since Oct 2022

Earnings and projects

MRR
$2k

Last 6 months ÷ 6

World#23,039 / 412k
🇳🇬Country#336 / 13.8k
Revenue, last 30 days
$1.9k

Last 6 months: $12k

World#22,501 / 412k
🇳🇬Country#351 / 13.8k
Total earnings
$32k

Billed in all: $34k

World#105,452 / 412k
🇳🇬Country#1,348 / 13.8k
Per project
$3.2k

$3k in the last 6 months

World#52,351 / 412k
🇳🇬Country#780 / 13.8k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇳🇬Country#3,269 / 13.8k
Projects in all
10

Across 14 contracts

36% fixed64% hourly
World#201,797 / 412k
🇳🇬Country#7,328 / 13.8k

Earnings, last 30 days

$33.8k+$1.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$31k$32k$33k$34kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Know Your Customer

Ranked by MRR among everyone on Upwork with the skill.

  1. #6Know Your Customer168 freelancers · 🇳🇬 #1Top 4%
  2. #11Grant Documentation118 freelancers · 🇳🇬 #1Top 9%
  3. #23Customer Feedback Documentation365 freelancers · 🇳🇬 #3Top 6%
  4. #56Customer Retention Strategy624 freelancers · 🇳🇬 #5Top 9%
  5. #81Documentation1,320 freelancers · 🇳🇬 #2Top 6%
  6. #90Customer Engagement1,530 freelancers · 🇳🇬 #8Top 6%
  7. #110Compliance1,250 freelancers · 🇳🇬 #1Top 9%
  8. #110Customer Onboarding1,245 freelancers · 🇳🇬 #12Top 9%