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Ervin Richard Justine Y.

Ervin Richard Justine Y.

Sr Ops Manager , Project & Account Management, Financial & Medical

Relevant Industry Experience 15.5 years experience in the BPO Industry specializing in Operations and skilled in Team Management. Results Oriented, high-energy, hands-on professional, with a successful record of accomplishments in customer service , engagement and Leadership. Extensive background in Operations including but not limited to KPI management, account management, financial and client management.

🇵🇭Caloocan City, Philippines$20/hr100% JSSSince Dec 2022
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Earnings and projects

MRR
$4k

Last 6 months ÷ 6

World#7,954 / 412k
🇵🇭Country#342 / 56.3k
Revenue, last 30 days
$3.4k

Last 6 months: $24k

World#10,620 / 412k
🇵🇭Country#649 / 56.3k
Total earnings
$140k

Billed in all: $147k

World#25,796 / 412k
🇵🇭Country#2,779 / 56.3k
Per project
$140k

$24k in the last 6 months

World#85 / 412k
🇵🇭Country#1 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 4 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$147k+$3.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$142k$144k$146k$148kOct 8Oct 23Nov 7

Skill rankings: Top 0.85% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Customer Retention Strategy624 freelancers · 🇵🇭 #2Top 3%
  2. #25Team Building613 freelancers · 🇵🇭 #2Top 4%
  3. #29Leadership Development699 freelancers · 🇵🇭 #1Top 4%
  4. #43Client Management2,926 freelancers · 🇵🇭 #7Top 1%
  5. #45Business Management2,777 freelancers · 🇵🇭 #1Top 2%
  6. #50Customer Retention2,511 freelancers · 🇵🇭 #9Top 2%
  7. #66Outbound Sales4,644 freelancers · 🇵🇭 #14Top 1%
  8. #68Account Management3,086 freelancers · 🇵🇭 #7Top 2%