Sezen T.

I'm a reliable, detail-oriented, and proactive professional with a Bachelor's degree in Business & Economics and several years of international experience in customer service, project management, administration, hospitality, and operations. I specialize in delivering outstanding customer experiences through email, chat, phone, and face-to-face communication. I genuinely enjoy helping people, solving problems, and creating efficient workflows while maintaining a warm, professional, and empathetic approach. My experience spans project coordination, travel planning, finance administration, e-commerce support, hospitality, and wellness businesses. I've worked with clients and teams from diverse cultural backgrounds and quickly adapt to new systems, processes, and ways of working. What I can help you with: Customer Support (Email, Chat & Phone) Customer Service Administration Virtual Assistance Project Coordination Administrative Support Calendar & Inbox Management Travel Planning & Research Data Entry & CRM Management E-commerce Support Community & Hospitality Support Translation (Swedish ↔ English, Turkish ↔ English/Swedish) Proofreading & Editing Content Writing & Social Media Assistance Skills & Tools Microsoft Office (Word, Excel, PowerPoint) Google Workspace Canva ChatGPT & AI tools Freshdesk Fortnox Visma CRM systems Cloud-based SaaS platforms Fast learner of new software and digital tools Languages Swedish (Native) Turkish (Native) English (Fluent) German (Basic) Understanding of Norwegian & Danish Clients and colleagues describe me as organized, dependable, calm under pressure, solution-oriented, and easy to work with. I take pride in delivering high-quality work, communicating clearly, and ensuring every task is completed with care and attention to detail. Whether you need an experienced customer support specialist, a dependable virtual assistant, an administrative professional, or someone to assist with translations, proofreading, and day-to-day operations, I'm ready to help your business run smoothly and provide excellent service to your customers. I look forward to working with you!