Hossam A.

Are you looking for a detail-oriented, tech-savvy professional who can ensure both high-quality software and exceptional customer experience? Let’s work together to achieve that. With over 11 years of experience in customer service and sales, combined with hands-on experience in software testing, I bring a unique blend of technical skills and a customer-focused mindset. I have worked with multinational companies and banks such as HSBC, CIB, FAB, and Etisalat e&, delivering reliable and high-quality results. From a testing perspective, I am skilled in identifying bugs, analyzing issues, and collaborating closely with developers and product owners to ensure smooth feature delivery. I have a solid understanding of Agile Development and the Software Development Life Cycle (SDLC), and I focus on delivering stable, user-friendly products. From a customer service perspective, I excel at handling customer inquiries, resolving issues efficiently, and dealing with frustrated customers in a professional and empathetic manner. I am experienced in using CRM tools, following up with customers, and ensuring a seamless customer journey. 📌What Can I do: ✅Test Case Design & Execution ✅ Mobile App Testing (iOS & Android) ✅ Black box testing ✅ Exploratory testing ✅ Writing bug reports ✅Integration testing ✅ Regression testing ✅UI/UX Testing ✅ API Testing (Postman) 📌My Skills: ✅Understanding of Software Development & Testing Concepts. ✅ Test Case Design & Execution ✅Analytical & Critical Thinking ✅ Attention to Detail ✅Time Management & Prioritization ✅Scheduling and Organizing ✅ Curiosity & User Mindset ✅ Adaptability & Continuous Learning 📌 Devices I have: Laptop/Computer: - Lenovo IdeaPad 3 Core i5 Windows 11 Mobiles/Tablets: - iPhone 14, iOS version 27.2 - Samsung Galaxy A15 Android version 16 📌Customer Service: ✅ Exceptional customer support and problem-solving. ✅ Online Chat Support ✅ Email Support ✅ Customer Onboarding ✅ Update CRM with the latest feedback ✅Technical support ✅ E-commerce Support ✅ Order Processing ✅ Order Tracking ✅Responding to customers' inquiries. ✅Attention to detail and time management.