YEE K.

A senior customer service representative who are expert in handling inbound calls, outbound calls, live chats, emails and tickets with various of ticketing system, live chat system and softphone. Had strong understanding, knowledge and skillset in communication strategy and able to structure script and micro for chats or calls with excellent tone, sentence, verbs and empathy expression in multiple language to provide a outstanding customer satisfaction. With my experience, I am able to provide a great customer experience and services to any industry and organizations, or assist to generate or moderate a fixed micro or script for ticket, emails, chats and calls. -2.5 years of experience with SRT -1 years of experience with ServiceNow -1 years of experience with Bliss Ticket System -1 years of experience with Avaya IP Phone -1 Years of experience with Cisco IP Phone -3.5 years of experience in working remotely -2.5 years of experience in handling Facebook Advertisement project, experted with Facebook Page, Facebook Business Manager, Facebook Ads Manager, Facebook Pixel -Able to speak and write fluently in Chinese, Cantonese, English and professional working proficiency in Malay -Had plan to start learn and work in Zendesk from mid of April 2023