Eddrian P.

I am a Human Resources and Operations Manager with over 8 years of experience helping companies build high-performing teams, streamline operations, and improve employee performance. My background combines Human Resources, Operations Management, Customer Success, Sales, and Team Leadership, allowing me to support businesses from recruitment through daily operations while ensuring employees remain productive, engaged, and compliant. Currently, I manage HR operations for a company with more than 150 employees, handling recruitment, payroll, employee relations, statutory benefits, contracts, performance management, disciplinary procedures, and compliance with Philippine labor regulations. Before transitioning into Human Resources, I spent several years leading customer service, sales, retention, appointment setting, lead generation, and operations teams for both BPO companies and US-based clients. This combination allows me to understand both people management and business operations. My Expertise Human Resources ✅ Full-Cycle Recruitment ✅ Talent Acquisition ✅ Interviewing & Candidate Screening ✅ Employee Onboarding & Offboarding ✅ Payroll Processing (150+ Employees) ✅ Timekeeping & Attendance Monitoring ✅ SSS, PhilHealth, Pag-IBIG & BIR Processing ✅ Employment Contracts ✅ Job Offers ✅ HR Documentation ✅ Employee Handbook & Policies ✅ HR SOP Development ✅ Employee Relations ✅ Performance Evaluation ✅ Performance Improvement Plans (PIP) ✅ Coaching & Leadership ✅ Administrative Hearings ✅ Notice to Explain (NTE) ✅ Due Process Documentation ✅ Labor Code Compliance Operations Management ✅ Daily Operations Management ✅ Workflow Optimization ✅ SOP Creation ✅ KPI Monitoring ✅ Team Leadership ✅ Process Improvement ✅ Quality Assurance ✅ Client Management ✅ Reporting & Analytics Customer Success & Sales ✅ Customer Support ✅ Client Success ✅ Account Management ✅ Customer Retention ✅ Lead Generation ✅ Appointment Setting ✅ Cold Calling ✅ CRM Management Tools • Microsoft Office • Google Workspace • Slack • Trello • Airtable • GoHighLevel • CRM Systems • ZoomInfo • LinkedIn Sales Navigator • Wix Live Chat • Stripe • Ooma VoIP