Rodrigo B.
B2B Customer Sucess Specialist & Business Development
B2B businesses! Count on me if you need help to explore new source of revenue - new names or account based. I've worked as CSM for a CRM SaaS company for almost 5 years in which I builded strong habilities to engage final users with the platform through trainning and improvements aiming to make the managers to see the value of the plataform. One of the most interesting areas of this field is the way you can raise upsell and crossell opportunties by looking the big view of each customer's business. I'm a huge enthusiastic to help you as well on this. I'm also able to review and implement revenues iniciatives for new names - Familiar with the most popular tools in the market for lead generation, CRMs and planning tools. Also learning everyday more how AI is turning these operations upside down. In summary, I can help you with: 1) drive customers loyalty; 2) increase revenue from your existing customers; 3) implement iniciatives to raise revenue for new names through inbound or outbound; 4) manage your commercial tools (CRM, lead generation, campaigns for outreach, etc.) Why customers like to work with me: - Strong proactivity - Clear communication - Tasks priorization - Projects planning
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.2k
$1.2k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 25% in NPS
Ranked by MRR among everyone on Upwork with the skill.
- Opportunity Scoring7 freelancers · 🇧🇷 #1Top 43%🇧🇷#1 of 1
- #7NPS28 freelancers · 🇧🇷 #1Top 25%🇧🇷#1 of 3
- #12Customer Data Platform38 freelancers · 🇧🇷 #1Top 32%🇧🇷#1 of 3
- #27Cross-Selling74 freelancers · 🇧🇷 #1Top 36%🇧🇷#1 of 1
- #86Upselling240 freelancers · 🇧🇷 #2Top 36%🇧🇷#2 of 4
- #217Revenue Management523 freelancers · 🇧🇷 #3Top 41%🇧🇷#3 of 7
- #244Customer Retention Strategy624 freelancers · 🇧🇷 #3Top 39%🇧🇷#3 of 6
- #440Sales Operations1,136 freelancers · 🇧🇷 #13Top 39%🇧🇷#13 of 16