Dustene G.

I am a results-driven customer service and sales professional with over 5 years of experience in the BPO industry, specializing in customer engagement, sales, and technical support. With a proven track record of upselling, cross-selling, and retention strategies, I have consistently exceeded sales targets while maintaining high levels of customer satisfaction. My experience spans working with high-profile clients in telecommunications, insurance, and logistics, where I leveraged strong communication skills, problem-solving abilities, and in-depth product knowledge to resolve issues and drive sales growth. I excel in fast-paced environments and have a passion for delivering exceptional service while identifying opportunities to provide value-added solutions to customers. My ability to listen actively, build rapport, and negotiate effectively has helped me build strong relationships with clients, leading to improved customer retention and revenue growth. Whether it’s through managing technical support queries, driving sales through proactive calls, or providing exceptional customer experiences, I am committed to exceeding expectations and contributing to the overall success of the team and organization. Key Skills: Customer Service Excellence Sales and Upselling Techniques Relationship Building and Retention Technical Support and Troubleshooting Problem Solving and Conflict Resolution Time Management and Multitasking Negotiation and Persuasion Skills CRM and Database Management