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Eddie F.

Eddie F.

Customer Service & Tech Support | Microsoft Office, Office Design

Professional Summary: Highly skilled Call Center Representative with a proven record of exceeding expected goals and maintaining high levels of customer satisfaction. Possessing expertise in communication, critical thinking, and problem-solving, and committed to delivering exceptional customer service. Skills: * Sales and retention expertise * MS Office proficiency * Strong customer service background * Critical thinking and analytical skills * Credit card processing * Excellent listening skills * Technical support * Fluent in English and Spanish

🇨🇷Sarchi, Costa Rica$10/hr80% JSS5.00 (7)Since May 2023

Earnings and projects

MRR
$4.3k

Last 6 months ÷ 6

World#7,034 / 412k
🇨🇷Country#19 / 515
Revenue, last 30 days
$3.9k

Last 6 months: $26k

World#8,557 / 412k
🇨🇷Country#20 / 515
Total earnings
$112k

Billed in all: $114k

World#34,346 / 412k
🇨🇷Country#61 / 515
Per project
$14k

$8.6k in the last 6 months

World#10,188 / 412k
🇨🇷Country#31 / 515
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇨🇷Country#43 / 515
Projects in all
8
0% fixed100% hourly
World#223,560 / 412k
🇨🇷Country#178 / 515

Earnings, last 30 days

$114k+$3.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$110k$112k$114k$116kOct 8Oct 23Nov 7

Skill rankings: Top 0.62% in Email Support

Top 1% in 9 of 13 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #10Call Center Management1,271 freelancers · 🇨🇷 #1Top 0.79%
  2. #12BPO Call Center1,567 freelancers · 🇨🇷 #1Top 0.77%
  3. #13Inbound Marketing940 freelancers · 🇨🇷 #1Top 1%
  4. #16Microsoft Windows784 freelancers · 🇨🇷 #1Top 2%
  5. #19Customer Retention Strategy624 freelancers · 🇨🇷 #1Top 3%
  6. #36Customer Satisfaction3,986 freelancers · 🇨🇷 #1Top 0.90%
  7. #38Customer Retention2,511 freelancers · 🇨🇷 #3Top 2%
  8. #44Phone Communication6,538 freelancers · 🇨🇷 #1Top 0.67%