Robbie C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Customer Success isn’t just what I do, it’s where I create measurable business impact. Over the past 8+ years, I’ve partnered with high-growth SaaS companies and enterprise clients to drive retention, expansion, and long-term customer value. I specialize in managing complex customer portfolios, aligning stakeholders at the executive level, and turning customer relationships into predictable revenue engines. At my core, I operate as a strategic advisor to my clients. That means going beyond support and focusing on outcomes: adoption, ROI, and renewal confidence. Here’s what that looks like in practice: - Managed portfolios up to $2.5M+ ARR across 50+ accounts, including Fortune 50 organizations and executive stakeholders - Delivered up to 100% quarterly renewal rates through proactive success planning and executive alignment - Generated 29+ Customer Success Qualified Leads and 16 verified customer outcomes in a single year - Led Executive Business Reviews across 80% of portfolio to directly influence renewals and expansion - Increased retention and satisfaction through data-driven strategies, improving retention rates by 10%+ - Drove portfolio growth up to 40% through targeted upsell and cross-sell initiatives I’ve worked across a wide range of industries including cybersecurity, government technology, SaaS, real estate, and digital services, giving me the ability to quickly understand different business models and customer priorities. I believe that my ability to operate at both a strategic and operational level is what sets me apart; I can build executive relationships, navigate complex organizational dynamics, and also roll up my sleeves to implement scalable processes that improve retention and growth. If you’re looking for someone who can step in, stabilize accounts, improve customer health, and drive revenue through your existing customer base, I’d be glad to connect!