Justine Williette T.

Virtual assistant and expert translator | Wolof–French–English–Lingala Need a reliable professional who can keep your business organized, your customers satisfied, and your projects on track? With over 5 years of experience, I help entrepreneurs, startups, e-commerce businesses, and international companies streamline their daily operations with professionalism, accuracy, and confidentiality. My goal is to save you time, improve efficiency, and allow you to focus on growing your business. - SERVICES I OFFER : - VIRTUAL ASSISTANCE: * Calendar and schedule management * Email and inbox management * Administrative support * Data entry and web research * Project coordination * Document management - CUSTOMER SUPPORT: * Email support * Live chat support * Ticket management * Customer inquiry handling * Complaint resolution * Customer satisfaction and retention - TRANSLATION & TRANSCRIPTION: * French ↔ English translation * Wolof ↔ French translation * Wolof ↔ English translation * Lingala ↔ French translation * Lingala ↔ English translation * Audio and video transcription * Proofreading and editing * Content localization - VIDEO EDITING: * Short-form video editing (Reels, TikTok, YouTube Shorts) * AI-generated video creation * Subtitle creation & translation * Social media video optimization * Transcript in SRT format * Motion Design *Marketing content creation - TOOLS I WORK WITH: * Google Workspace * Microsoft Office * Excel * Canva * CapCut * ChatGPT * Grock * Google flow * Veo 3 * Zoom - INFOGRAPHY: * Brand identity creation * Social media design * Communication materials * Advertising design * Print design * Signage (roll-ups) * Merchandising * Photo retouching - WHY WORK WITH ME ? * More than 5 years of professional experience * Detail-oriented and highly organized * Strong written and verbal communication skills * Fast learner and proactive problem solver * Respect for deadlines * Reliable, confidential, and committed to quality - LET'S WORK TOGETHER: If you're looking for a dependable Virtual Assistant, Customer Support Specialist, or Translator who delivers high-quality work and helps your business run more efficiently, I'd be happy to discuss your project. Send me a message, and let's talk about how I can support your business.