Michaela B.

Hi, I'm Michaela, a Virtual Assistant with 13+ years of experience supporting businesses across administration, finance, customer service, education and hospitality. I help business owners stay organised by providing dependable operational, administrative and client support. I support businesses by helping them stay organized, manage operational tasks efficiently, and ensure smooth client experiences. My background includes finance administration, operational coordination, and client support, allowing me to assist with both the day-to-day running of a business and the systems behind it. I’ve worked with international teams and businesses in industries including eCommerce, hospitality, and service-based businesses, providing dependable support across administrative, operational, and client-facing tasks. How I Can Support Your Business Administrative & Virtual Assistance Inbox and calendar management, research, data entry, transcription, meeting coordination, project support, document preparation, and general virtual assistance. Client Communication & Onboarding Managing incoming queries, assisting with onboarding processes, coordinating client communication, and ensuring a smooth customer experience. Finance & Administrative Support Invoicing, reconciliations, credit notes, procurement support, dispute resolution, fraud monitoring, and general financial administration. Hospitality & Property Support Experience working with short- to mid-term hostel and accommodation stays and hotels, including: - Handling guest communication - Assisting with property onboarding and setup - Managing listings and operational updates - Coordinating bookings and guest information Familiar with platforms such as: BDC, Cloudbeds, Expedia, Agoda, Hostelworld, Goki, and WhatsApp Business. Recruitment & Coordination Candidate coordination, interview scheduling, and assisting with initial screening. Tools & Platforms I've used: Google Workspace, Microsoft Office, Slack, Asana, Zoho, Notion, Pipedrive, Xero, Netcash, Canva, Jira, LinkedIn Sales Navigator. Why Clients Work With Me ✔ Strong attention to detail ✔ Organized and reliable support ✔ Clear communication with international teams ✔ Comfortable managing both operational and administrative tasks I pride myself on being proactive, detail-oriented and easy to work with. My goal is simple: to make your day easier by delivering reliable, high-quality support you can trust. Whether you need someone to manage administrative tasks, support your customers, coordinate projects, assist with finance administration or help streamline daily operations, I adapt quickly and become a dependable extension of your team.